Shipping policy

Shipping Policy

We know you’re excited to get your Little Desert Moon Co. goodies, and we’re just as excited to send them your way! 📦💕

Ready to Ship Orders

Items marked Ready to Ship will typically ship within 5–7 business days after your order is placed.

Business days do not include weekends or holidays. During new releases, sales, holidays, or periods of higher order volume, processing times may be slightly longer.

Please remember that processing time is separate from carrier transit time.

Pre-Order Items

✨ PRE-ORDER ITEMS DO NOT SHIP WITHIN 5–7 BUSINESS DAYS.

Because many of our products are offered through pre-order, each pre-order listing will include an estimated arrival timeframe (ETA).

ETAs are estimates and are not guaranteed delivery dates. Production, freight, customs, carrier delays, weather, and other circumstances outside of Little Desert Moon Co.'s control may affect when pre-order inventory arrives.

Once your pre-order arrives to us and is ready to be fulfilled, please allow our normal processing time for your order to be packed and shipped.

If your order contains both Ready to Ship and Pre-Order items, your entire order may be held until all items are available to ship unless otherwise stated.

Shipping Addresses

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout. Little Desert Moon Co. is not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If a package is returned to Little Desert Moon Co. because of an incorrect or undeliverable address, the customer will be responsible for the cost of a new shipping label before the order can be shipped again.

Refunds will not be issued for orders returned to us due to an incorrect address provided at checkout.

If you notice an error in your shipping address after placing an order, please contact littledesertmoonco@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Stolen or Delivered Packages

Once your package has been transferred to the shipping carrier, Little Desert Moon Co. is not responsible for shipping delays or circumstances outside of our control.

If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional assistance.

Little Desert Moon Co. is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided with the order, except where otherwise required by law.